RELIC KEY · POLICY DRAFT

Refunds & order issues

Digital orders need individual review. This draft does not promise Kinguin’s consumer marketplace refund process for API-supplied products.

This draft describes the store’s current operation. Legal operator details, a monitored support contact and supplier-contract review are still required before it is a complete launch policy. It does not replace mandatory consumer rights.

Missing, invalid or incorrect products

Keep your order reference, payment reference and activation error screenshots. Do not post the full key publicly. An issue may require a supplier investigation; available remedies may include replacement or refund depending on the facts and applicable law. A support mailbox is not yet available, so the store’s support process is not launch-ready.

Change of mind and activation

Do not reveal or activate a key you intend to return. Revealing or redeeming digital content may affect whether it can technically be returned, but does not remove mandatory remedies for faulty or misdescribed content. No blanket “all sales final” rule applies through this notice.

Refund method

An approved refund requires a separately arranged payment process. A blockchain transaction cannot be reversed. The refund asset, network, amount, fees and timing must be confirmed for the specific case; this draft does not promise an automatic crypto refund or a fixed exchange rate.

Kinguin marketplace policy

Kinguin publishes separate guidance for purchases on its own marketplace. That is not evidence of Relic Key’s API reseller refund entitlement. No 24-hour return window, supplier-balance credit or resale guarantee is offered here without verified reseller terms.